FAQ’S

Consultations are available by appointment or as a walk-in. Please be aware that at times there may be lengthy delays for all patients due to heavy demand. However, those patients without an appointment will have a longer wait.

If you need an insurance medical, review of a complex health problem, counselling for emotional difficulties, or a second opinion, please book a longer appointment.

If you wish your doctor to make a home visit, please call the surgery in the morning. If the doctor is unavailable, Hillcrest Health centre will facilitate a home visit from the Locum Service. Please note you will usually see your doctor sooner if you visit the surgery. A fee applies for this service.

Patients can always access Medical assistance when phoning Hillcrest Health Centre on our number 9302 3005. Our phone is diverted directly to our locum service after hours.

24 Hour service is provided through our Locum Service when the clinic is closed.

In the case of an Emergency please call 000 for an ambulance.

All our staff and nurses have a commitment to providing you with quality care and are involved in on going education.

Receptionists: Alaa, Thevnil and Nicola

Nurses:  Tania, Noor, Jelena and Muna

Practice Manager: Mani

Doctors can be contacted by phone during normal surgery hours. If they are with another patient a message will be taken and given to them when they are available.

Of course any Emergency calls will be put straight through to the doctor.

The practice bulk bills all patients on Monday to Sunday who have an appointment. Patients without a valid Medicare Card will need to pay a fee of $70.00. Payment can be made by cash, EFTPOS or credit card.

As part of our commitment to providing our patients with quality medical care, we offer enrolment in a reminder service for regular check-ups. The practice participates in National and State Reminder systems such as Immunisation Register and Pap Smear Register. If requested by the doctor, the practice will contact you regarding significant results for an appointment by phone and if necessary letter.

If you do not wish to be part of this service, please advise the receptionist.

All Staff at Hillcrest Health Centre try hard to look after you, the patient, in a personal, caring and professional manner. If however, you feel unhappy about some aspects of our services, we would like to know. Please speak to your doctor or the reception staff, or put the complaint / feedback in writing and direct it to the Practice Manager

If you wish to take up a complaint outside the clinic, you can contact the Health Services Commissioner at 26/570 Bourke Street, Melbourne 3000, Tel: 1300 582 113